Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We typically begin processing your order within 24 hours.
To create an account on our website, please visit the accounts page and sign up using your email address.
To change your shipping address, please visit my account page and change your shipping address.
You can check your order status in the orders page.
Currently, we do not retain any sensitive data.
Taxes are charged in accordance with government policy.
At present, our delivery services are exclusive to Bangladesh.
If your order contains multiple items, they will be shipped together in one package.
If you need to swap an item
Returns and Exchanges
Our refund and return policy is valid for 7 days. You must return your item within this period. If more than 7 days have passed since your purchase, unfortunately, we cannot provide you with a full refund or exchange.
Please contact us immediately for assistance with your order. Your item must be unused and in the same condition as when you received it.
A refund claim is possible if you provide an unboxing video of the specific order. Please contact us immediately with the video.
We will inform you via email or telephone. Contact us here.
You can contact us here.
If your order has not been dispatched, you can still change the delivery address. Please provide us with the accurate address details.
If your order has not been dispatched, you can still change or cancel the order.
Upon receiving our confirmation, you may pre-order an item.